Shipping policy

Processing Times

Orders are typically processed within 2–4 business days. Because our products are made by hand in small batches, processing times may occasionally be longer during busy seasons. Any significant delays will be communicated to you by email.

Shipping

Orders are shipped from Dripping Springs, Texas. Shipping rates and available delivery options are calculated at checkout.

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Warm Weather Shipping

Our tallow balms and lip balms are made with natural fats and oils and may soften or melt when exposed to high temperatures during transit.

We take care when packaging heat-sensitive products, but we cannot guarantee that they will remain solid during warm-weather shipping. A softened or melted product is not damaged and does not affect its quality. If your product arrives softened, place it in a cool location or refrigerator until it firms again.

Incorrect Addresses & Returned Packages

Please double-check your shipping address before completing your order. Hill Country Hearth Co. is not responsible for delays or packages delivered to an incorrectly entered address.

If a package is returned to us because of an incorrect or undeliverable address, we will contact you to arrange reshipment. Additional shipping charges may apply.

Lost or Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and photos of the damaged product and packaging so we can help make it right.

If tracking shows that your package was delivered but you cannot locate it, please contact the shipping carrier first. We are happy to assist where we can, but we cannot guarantee replacement of packages confirmed as delivered by the carrier.

Questions

Questions about shipping can be sent to us at hello@hillcountryhearthco.com.